ServiceTitan vs Workiz (2026)
ServiceTitan scores higher overall at 8.4/10 vs 7.6/10. ServiceTitan is the gold standard for large trades shops. If you have 15+ techs and want one platform for dispatch, marketing, reporting, and payments, nothing else comes close. But if you are running a smaller crew, you are paying enterprise prices for features you will not touch.
What they cost
| ServiceTitan | Workiz | |
|---|---|---|
| Starting at | Contact for pricing | Free /mo |
| Free trial | No | Free tier available |
| Number of plans | Custom | 3 |
ServiceTitan pricing verified: 2026-03-01
Workiz pricing verified: 2026-03-01
What the pricing really means
Workiz publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where ServiceTitan wins
- Full-featured dispatch board that handles complex multi-day jobs and multi-tech crews without breaking a sweat
- Marketing tools built in, including automated review requests, email campaigns, and ROI tracking per ad dollar
- Pricebook with Good/Better/Best presentation mode so techs can upsell at the door
- Deep reporting that shows revenue per tech, per job type, per marketing source
Where Workiz wins
- Built-in VoIP phone system with call recording and tracking. No separate phone provider needed
- Free tier for up to 2 users, so a solo operator can start at $0
- Good fit for locksmith and garage door trades that other FSM tools ignore
- AI-powered features for call scoring and lead prioritization
Where ServiceTitan falls short
- Pricing starts around $300/month per tech, so a 5-tech shop pays $18K+/year before add-ons
- Long onboarding process, typically 2-3 months before you are fully running
- Requires annual contract with no month-to-month option
- Overkill for shops under 10 techs who do not need the marketing and reporting depth
Where Workiz falls short
- No customer portal for clients to check job status
- Free tier is very limited and mostly useful for testing the platform
- Support can be slow during peak hours
- Interface has a learning curve compared to Jobber
Who is each product built for?
ServiceTitan
Target: 15-500+ technicians
ServiceTitan is the gold standard for large trades shops. If you have 15+ techs and want one platform for dispatch, marketing, reporting, and payments, nothing else comes close. But if you are running a smaller crew, you are paying enterprise prices for features you will not touch.
Workiz
Target: 1-20 technicians
Workiz stands out because of the built-in phone system. If tracking inbound calls and recording conversations matters to your business, Workiz saves you from paying for a separate VoIP service. The free tier is a nice way to test it. But if you do not care about phone features, Housecall Pro or Jobber give you a cleaner experience.
Feature comparison
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Workiz is designed for 1-20 technicians, making it a better fit for small shops. ServiceTitan targets 15-500+ technicians.
ServiceTitan uses custom pricing (contact sales). Workiz starts at $0/month. Pricing was last verified in 2026-03-01.
No, ServiceTitan does not offer a free trial. You will need to contact sales or sign up for a paid plan.
Yes, you can switch between Field Service Management tools. The main effort is migrating your data and setting up new workflows. Plan for 1-2 weeks of overlap where you run both systems.
The bottom line
Pick ServiceTitan if...
Growing shops with 15+ techs that need full-featured dispatch, marketing, and reporting
Pick Workiz if...
Service businesses that want a built-in phone system and call tracking alongside scheduling